Middle East

Nakheel Unifies Its Digital Customer Experience With Sprinklr

Dubai Property Developer Nakheel Unifies its Digital Customer Experience with Sprinklr

Sprinklr will enable Nakheel to unify its customer experience and marketing strategy across more than 50 social media accounts

Sprinklr, the Unified-CXM platform for modern enterprises, announced that Nakheel, the property developer, is leveraging Sprinklr to unify its customer experience and marketing strategy across more than 50 social media accounts.

“We are committed to getting to know our customers and providing a personalised level of customer support. We are excited to unify our marketing and customer support strategy on one Sprinklr platform and transform our social media activity into actionable insights. It can improve customer experiences and accelerate our growth,” said Omar Khoory, Chief Assets Officer, Nakheel.

With more than 50 social media accounts tied to the company’s portfolio of properties across the residential, retail, hospitality, and leisure sectors, optimising marketing and customer support strategy is a focus for Nakheel. The company wanted to unify its customer data, understand customer sentiment across locations, gain competitive insights, and create a personalised and proactive engagement strategy.

Nakheel is leveraging multiple products across two of Sprinklr’s major customer-facing suites – Research and Social Engagement & Sales – including Social Publishing & Engagement, Location Insights, and Competitive Benchmarking to help create a program for omnichannel marketing and customer support:

“Sprinklr is committed to helping brands accelerate their customer experience management strategies by empowering them to reach, engage, and listen to customers. We’re thrilled to support Nakheel’s efforts to streamline its marketing and customer support on one Unified-CXM Sprinklr platform. It will consolidate its public customer data from over 50 social media accounts and turn it into valuable insights,” said Haitham Elkhatib, Vice President of MEA, Sprinklr.

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